Support Manager posted on July 02, 2010 05:24
- ADDED: A new role permission that allows employees to modify the start date and due date of tasks.
- ADDED: A new ticket setting that allows the idle time to be reset when a call log is added to a ticket.
- ADDED: Agents viewing tickets via the mobile interface can now view information pertaining to a ticket's idle time, department, group, and agent.
- ADDED: Ticket counts are now displayed on the mobile interface navigation pages.
- CHANGED: The department setting for changing the requirements for starting a ticket in the portal has been renamed for clarity.
- FIXED: Agents using the SmarterTrack mobile app can now see a list of tickets that they are eligible to pull from the queue.
- FIXED: An empty gray area no longer displays in the portal when the login form and live chat is disabled.
- FIXED: An error no longer occurs when transferring tasks to another agent while deleting an employee.
- FIXED: Canned replies assigned to everyone now display in the proper folders.
- FIXED: Canned replies with the backslash character (\) now encode properly.
- FIXED: Date and time values in the SmarterTrack mobile app now display in the agent's time zone instead of UTC.
- FIXED: Knowledge base folders can now be deleted if users have previously searched for articles within the folder.
- FIXED: Live chat translation now functions as expected when using SSL.
- FIXED: Paging on the user details pop-up now functions as expected.
- FIXED: Private knowledge base folders are no longer accessible by direct URL if a user does not have access to view private folders.
- FIXED: Read-only permissions for tasks now function as expected.
- FIXED: Sending files to an end-user through live chat now functions as expected.
- FIXED: SmarterTrack licenses now activate properly on MySQL.
- FIXED: System settings now use their default values as expected if the system administrator has not made changes to them.
- FIXED: The KB Search Folder option in the auto-responder tab of a department's settings now displays the correctly selected value.
- FIXED: The sample knowledge base folder created during the database setup now displays in the portal search menu by default.
- FIXED: The ticket department selection text that displays on the portal now loads properly.
- FIXED: The WYSYWYG editor on the call log window now resizes correctly in the Opera browser.